MHA FPX 5012 Asessment 1 Organizational Analysis

The organization employs Key Performance Indicators (KPIs) as discrete measurements to assess the effectiveness of its daily operations. These performance indicators will assist leaders in identifying gaps and developing operational strategies to address them (Crotts et al., 2022). Like other businesses, the hospital relies on its professionals to provide services to patients. The hospital must operate sustainably and reduce costs. Financial performance indicators offer visibility into areas requiring improvement concerning financial costs, which are critical for minimizing patient readmissions. Similarly, the table illustrates gaps in business operations, financial operations, and customer satisfaction that need to be addressed to achieve a sustainable competitive advantage (Candido & Elleri, 2021).

The core and essential leadership competencies in nursing are discussed in the study by Narayanan et al. (2000), which asserts that establishing “partnerships” enables nurses to coach other employees and teach managers financial and operational management skills. Additionally, Friends et al. (2020) highlight that the most critical nursing leadership skills encompass visionary thinking, strategic influence on teams, charisma, motivation, passion, empathy, humility, and change management. For example, empathy and communication are primary competencies for nurses, allowing them to deliver client-focused services and instill confidence in customers through their compassionate behavior. Similarly, humility and change management empower managers to make effective decisions by respecting all individuals, thereby enhancing operational efficiency. These competencies contribute to organizational success by fostering a culture of empathy and passion, which boosts employee morale and encourages long-term commitment to the organization. Passion and effective communication also enhance team cohesion, enabling coworkers to collaborate harmoniously and reduce conflicts.

Category Performance Indicator & Measurement Target or Internal Benchmark Identify the Variance or Gap

Business Operations Average treatment cost is $2,607 per dayUse of medical equipment $200,000Bed occupancy rate 90.1% $2,000$175,00075% $607

$25,000

$15.1%

Finance Readmission rates are 82%Cash on hand is $55,000Staff salaries are $310,000Collection costs are $5,000 65%$70,000$300,000$4,500 -17%

$15,000

-$10,000

-$500

Customer Overall patient satisfaction 69%Waiting time 83Family and friends’ satisfaction is 88 82%88%83% 13%5%-5%

Organizational Learning and Growth Training cost per employee $4,000 $3,000 -$1,000

Conclusion

The environmental and SWOT analysis of the organization indicates that employees and nursing leaders must enhance their skills and leadership competencies to achieve desired outcomes. Skills such as passion, motivation, empathy, dignity, and value creation will empower nurses to become effective leaders and bridge the gap between desired achievements and actual results. By developing leadership skills, staff can improve both operational and financial performance, balancing community needs while providing essential insights to enhance market research.

References

Baird, K. M., Tung, A., & Yu, Y. (2019). Employee organizational commitment and hospital performance. Health Care Management Review, 44(3), 206-215.

Candido, R., & Ellero, A. (2021). The implementation of a new KPI in the hospitality industry during economic crisis. Co-Editors, 42.